Elia Fashion

About Us

Elia Fashion is a fashion and clothing store offering a diverse collection of modern pieces that combine elegance, quality, and comfort. We aim to provide our customers in Kuwait with a convenient and enjoyable online shopping experience by offering products suitable for different tastes and occasions, supported by reliable service and attention to every detail of the customer experience.

Terms & Conditions

Welcome to Elia Fashion. By using this website or placing an order through it, you agree to comply with the following Terms & Conditions.

1. Website Usage

• The website must only be used for lawful and legitimate purposes.

• Elia Fashion reserves the right to modify or update the website content, products, or prices at any time without prior notice.

• Customers are responsible for ensuring that all information provided when placing an order is accurate, including their name, phone number, and delivery address.

2. Products & Prices

• Elia Fashion makes every effort to display product images and information clearly and accurately.

• Product colors or certain details may vary slightly from the images displayed on the website due to differences in screen settings and lighting.

• All prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.

• We reserve the right to modify prices, promotions, and discounts at any time.

• Product availability is subject to the stock available at the time the order is placed.

3. Orders & Payment

• Customers must provide accurate and complete information when placing an order.

• Orders are confirmed after successful payment and subject to product availability.

• We reserve the right to cancel an order in the event of product unavailability, an obvious pricing error, or incorrect product information.

• Payment must be made using the payment methods available on the website during checkout.

4. Shipping & Delivery

• Orders will be delivered to the address provided by the customer during checkout.

• Customers are responsible for ensuring that their delivery address and phone number are accurate.

• Delivery times may vary depending on the customer's location, the delivery company, and operational circumstances.

• If the customer cannot be reached or is unavailable to receive the order, delivery may be rescheduled or additional charges may apply where applicable.

• Delays may occur due to circumstances beyond the store's control, such as weather conditions, delivery company issues, or emergencies.

5. Intellectual Property

All content available on the website, including images, text, logos, designs, and trademarks, is owned by Elia Fashion or the respective rights holders. Such content may not be copied, used, reproduced, or republished without prior permission.

6. Changes to the Terms & Conditions

Elia Fashion reserves the right to modify these Terms & Conditions from time to time in accordance with changes to the website and services provided. Any changes will become effective once published on the website.

Privacy Policy

At Elia Fashion, we are committed to protecting our customers' privacy and maintaining the confidentiality of their personal information.

1. Information We Collect

We may collect information provided by customers when using the website or placing an order, including:

• Name.

• Phone number.

• Email address.

• Delivery address.

• Order and purchase details.

• Information required to process payments through the selected payment service provider.

2. How We Use Your Information

Customer information may be used for the following purposes:

• Processing and fulfilling orders.

• Delivering purchased products.

• Contacting customers regarding their orders.

• Providing customer support.

• Improving the website, services, and shopping experience.

• Sending promotional offers and marketing updates where the customer has provided the required consent.

3. Protection of Information

We take reasonable measures to protect customer information against unauthorized access, use, or disclosure. However, please note that the transmission of information over the Internet cannot be guaranteed to be completely secure.

4. Sharing of Information

Elia Fashion does not sell or rent customers' personal information. However, necessary information may be shared with service providers involved in fulfilling orders, such as delivery companies and payment service providers, only to the extent necessary to provide the requested service.

5. Cookies

The website may use cookies to improve website performance and user experience, facilitate certain website functions, and analyze how the website is used.

6. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Return & Exchange Policy

At Elia Fashion, we are committed to customer satisfaction and providing high-quality products. Due to the nature of fashion products, returns and exchanges are subject to the following conditions:

1. Return & Exchange Conditions

• The product must be in its original and unused condition.

• The product must not have been washed, altered, or damaged.

• All original tags, labels, and packaging must remain attached to the product, where applicable.

• Return or exchange requests must be submitted within the specified period from the date the order was received.

• Customers must provide the order number or proof of purchase when requesting a return or exchange.

2. Non-Returnable or Non-Exchangeable Products

Products cannot be returned or exchanged in the following cases:

• If the product has been worn or used.

• If the product has been washed or ironed in a manner that affects its original condition.

• If the product has been damaged due to misuse.

• If the original tags or labels have been removed in a way that affects the product's resale condition.

• Products specifically stated as non-returnable or non-exchangeable on the product page.

3. Damaged or Incorrect Products

If you receive a damaged product or an item different from the one you ordered, please contact our customer service team as soon as possible after receiving the order. Please provide the order number and clear photos of the product and packaging.

After reviewing and verifying the case, the appropriate action will be taken in accordance with the store's policy.

4. Shipping & Exchange Fees

The customer may be responsible for delivery or shipping fees related to a return or exchange, unless the return or exchange is due to an error by the store, a damaged product, or an incorrect item being delivered.

5. Refunds

If a return request is approved, the refund will be processed according to the original payment method used for the order.

The refund may take additional time depending on the customer's bank or payment service provider.

6. Discounted Products & Promotions

Products purchased as part of special discounts or promotions may be subject to different return and exchange conditions. Any special conditions applicable to a specific offer will be communicated where necessary.

7. Size Selection

Customers are responsible for selecting the appropriate size before completing their order. Customers are advised to refer to the size guide available on the website, where applicable.

If size exchange is permitted, the product must meet all the exchange conditions stated in this policy.

8. Contacting Us Regarding Returns & Exchanges

For inquiries regarding returns or exchanges, please contact Elia Fashion Customer Service and provide your order number and relevant order details. Our team will review your request and respond accordingly.

Disclaimer

Elia Fashion makes every effort to ensure that the information, images, and prices displayed on the website are accurate. However, we do not guarantee that the website will always be free from errors, interruptions, or technical issues beyond our control.

We reserve the right to correct any obvious errors in prices, product information, or orders and to take appropriate action when necessary.